Delivery

Delivery Information

At Perfect Ponds & Koi we aim to deliver orders as soon as possible, using a variety of delivery services to provide the most cost-effective delivery whilst maintaining our high standards of service for our customers.

We offer free delivery on most orders over £99, excluding large and heavy items.

For larger dry goods items we use DX. For smaller items we use Royal Mail.

The following outlines the delivery services we offer. We reserve the right to amend these services at any time.

DX Secure Flex Next Day Signature

This applies to most items under 1.5m in length. For items over 1.5m, an additional delivery charge will apply. We are only able to dispatch items up to 2m in length.

Heavier items that do not require pallet delivery will incur a delivery charge of £15.00.

If you would like to order anything over 2m in length, please contact us to discuss available delivery options.

Free delivery is available on orders over £99. Orders of £98.99 and below are subject to a delivery charge from £8.95.

This is a tracked delivery service and requires a signature on delivery. We aim to dispatch orders within 24 hours of receiving them, subject to stock availability.

Saturday delivery is available for an additional £7.50 on top of the standard delivery charge. Please contact us if you would like to arrange Saturday delivery.

The following areas may incur additional delivery charges and longer delivery times:

  • Inside London's Congestion Zone

  • Isle of Wight

  • Northern Ireland

  • Scottish Highlands

  • Offshore Islands

We are unable to deliver to the Republic of Ireland and Northern Ireland postcodes BT1–BT67.

Please provide an email address and contact telephone number when placing your order. DX will provide a two-hour delivery window so you can make arrangements to receive your parcel. If a signature cannot be obtained, a calling card will be left and you will receive instructions to rearrange delivery or collect your parcel from a designated location.

Deliveries can take place anytime between 8:00am and 6:00pm.

Royal Mail

Some smaller items are sent via Royal Mail Tracked 48. This is a slightly slower but more cost-effective service, starting from £4.50.

Royal Mail may deliver on Saturdays at no additional cost, although this cannot be specifically requested. If you are unavailable, your parcel can usually be collected from your local delivery office or collection point.

Pallet Deliveries

Some larger products, such as large filters, are delivered via a pallet network. These deliveries are made to the kerbside using a tail-lift vehicle and are charged from £59.95.

You will be responsible for moving the goods from the roadside or driveway onto your property. Please ensure you provide a contact telephone number and email address so the delivery can be arranged, as someone will need to be available to sign for the delivery.

Some large products may be dispatched directly from our suppliers and may not incur a pallet delivery charge. Where applicable, this will be calculated automatically at checkout. Please contact us if you are unsure.

Certain postcode areas are not eligible for pallet delivery at the standard rate. If this applies to your order, we will contact you as soon as possible to discuss any additional delivery costs or arrange a refund if required.

Delivery Terms & Conditions

  • "Next Day" refers to the day following dispatch and excludes Sundays and Bank Holidays.

  • We aim to dispatch all orders within 24 hours where possible. We reserve the right to extend this period if necessary.

  • Orders placed on Friday, Saturday or Sunday will normally be dispatched on the next working day.

  • Perfect Ponds & Landscapes Ltd trading as Perfect Ponds & Koi will not be liable for any losses caused by delays in dispatch or delivery by our couriers, or where goods are damaged or faulty for any reason.

  • We cannot accept liability for delays caused by third-party contractors waiting for deliveries.

  • Deliveries should be checked upon receipt for any shortages or damage. Any issues must be reported to us within 48 hours, and you may be asked to provide photographic evidence before a replacement or refund can be arranged.